Terms of Sale & Refund Policy

Last updated: July 23, 2026

1. Acceptance

These terms govern every eSIM purchase made on esim79.com or in the eSIM79 app. By completing a payment you confirm that you have read, understood and accepted them, together with our Privacy Policy.

2. The product — instant digital delivery

An eSIM is a digital product. Delivery is immediate and irrevocable: the moment your payment is confirmed, a unique eSIM profile is purchased from the network operator in your name and the QR code / activation codes are shown on screen and emailed to you. From that moment the product is considered delivered and used.

3. Your responsibility before buying

• Your phone must be eSIM-compatible and carrier-unlocked. Quick check: dial *#06# — if an EID number appears, your phone supports eSIM.
• Verify you selected the correct destination country / region and data size before paying.
• Enter a correct e-mail address — it is where your eSIM is sent.

4. One-time installation

Every eSIM profile can be installed once, on one device. If the profile is deleted after installation, if installation is interrupted (for example the internet drops mid-install), or if it is installed on an incompatible or locked device, the profile is permanently consumed and cannot be restored, re-issued or transferred. Install on a stable Wi-Fi connection and do not delete the eSIM line from your device while you still need it.

5. Activation & validity

The eSIM activates automatically within approximately 5 minutes of its first connection to a supported network at your destination. The validity period starts at that first connection. Enable Data Roaming for the eSIM line; keep your primary SIM for calls if you wish.

6. Refund policy

Because delivery is instant and the profile is purchased from the operator at the moment of sale, all sales are final. A refund or replacement is NOT provided when:

• the eSIM was installed, partially used, or its validity period has started;
• the eSIM was deleted from the device after installation;
• your device is eSIM-incompatible or carrier-locked;
• the wrong country, region or data size was purchased by mistake;
• the operator's network is temporarily congested or coverage is weak in a specific spot — coverage is provided by third-party local operators and cannot be guaranteed at every location;
• local regulations at your destination restrict roaming services.

We make it right when the fault is ours. If the eSIM could never be installed or never connected at all due to a technical fault on our side or the operator's side, contact support@esim79.com within 14 days of purchase with your order reference and screenshots. After verification we will issue a free replacement eSIM or a full refund — your choice.

7. Fair use

Plans are for personal use in consumer devices. Resale, commercial re-distribution, machine-to-machine use or any unlawful activity may lead to suspension without refund.

8. Liability

Mobile coverage, speed and 5G availability are provided by independent local operators and vary by location, device and network load. eSIM79's total liability for any claim is limited to the amount paid for the affected order. We are not liable for indirect losses (missed calls, roaming charges on other SIMs, lost business, etc.).

9. Chargebacks

Please contact support before opening a card dispute — almost every issue is solved with a replacement within hours. Chargebacks filed on delivered, used or customer-error orders will be contested with delivery evidence (issuance logs, install status, usage records).

10. Changes

We may update these terms; the version published at the time of your purchase applies to that purchase.

11. Contact

ESIM 79 LTD · support@esim79.com · Help center